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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to lead workplace relationships
   • Identify work team objectives according to organisational strategy
   • Collect and analyse information for the achievement of work task
   • Share ideas and information with relevant internal and external stakeholders according to work task
   • Develop strategy for completion of work task in collaboration with work team
2. Lead workplace relationships
   • Identify and implement methods to facilitate collaboration to complete work task
   • Support colleagues experiencing difficulties fulfilling work requirements
   • Manage conflict constructively within the organisation’s processes and parameters of own role
   • Communicate work progress to relevant internal and external stakeholders
   • Seek feedback on relationship management for work task from relevant stakeholders
   • Analyse feedback on relationship management
   • Evaluate personal performance in leading workplace relationships
   • Identify areas of improvement for leading workplace relationships future work tasks

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

access and analyse information required to achieve planned outcomes

collaborate with work team to develop and implement a work task strategy

apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements

monitor and communicate work progress to relevant internal and external stakeholders

seek and review feedback to improve workplace leadership.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

considerations for communicating information including audience cultural and social diversity

consultation processes including internal and external sources of consultees

impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes

techniques for developing positive work relationships and building trust and confidence in a team, including:

interpersonal styles

communications

consultation

cultural and social sensitivity

networking

impact of legislation and organisational policies on workplace relationships

techniques for communicating information and ideas to a range of stakeholders

common methods to resolve workplace conflict

common methods to manage poor work performance

common methods to monitor, analyse and improve work relationships.

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